Feedback from previous guests about their experience.
86%
liked the hotel and would stay again
Convenient location for transportation
Clean and well-equipped rooms
Limited dining options for Western cuisine
Location may not suit leisure travelers
8.6/10
Great
Rooms
7.9
Location
7.5
Service
8.2
Dining
6.7
Guest reviews
8.6/10
based on 17 reviews
8.2
8.2/10 based on 78 reviews
Kenneth
United Kingdom,
June
2024
7.0/10
I found the hotel to be a great value for money, with clean and tidy rooms that were well-equipped. The service was friendly, although it seemed a bit undertrained. Its location is convenient for accessing the city center and major attractions, but not ideal for leisure travelers. The dining options were mostly Chinese with limited Western choices. Overall, a decent stay with room for improvement in some areas.
Rooms
7.0
The rooms were clean and tidy, in okay condition considering the price paid. They had all the necessary amenities and were the same as superior rooms, so there was no need to spend extra money on upgrades.
Service
8.0
The service was friendly, making my stay a pleasant experience. However, it did feel a bit undertrained at times.
Location
8.0
The hotel's location was good, with easy access to the speed train station and city center within a short taxi ride. It was also close to a large shopping mall with upscale restaurants.
Dining
5.0
The dining options leaned heavily towards Chinese cuisine, with limited Western choices that were below average. The food quality could be improved.
Facilities
7.0
The hotel had the necessary facilities for a comfortable stay, though nothing particularly outstanding.
William
United Kingdom,
May
2024
7.4/10
The hotel was on the 27th floor, offering clean and updated rooms with all the necessary amenities. The service was top-notch, very accommodating to our needs and well-prepared before my arrival. The location was convenient, just a 10-minute taxi ride from the speed train station and city center. The dining experience was delicious with plenty of opportunities, although it had more Chinese options than Western food. Overall, a great value for the money with a few minor drawbacks.
Rooms
8.0
The rooms offered in the breakfast were clean and up-to-date with all you need.
Service
9.0
The staff provided excellent service, making my stay enjoyable.
Location
7.0
The location was good, with easy access to the speed train station and city center within a short taxi ride. However, it was hard to call a taxi.
Dining
6.0
The dining experience was delightful with plenty of options, although more Chinese-focused. The Western food was below par.
Facilities
7.0
The facilities were adequate and satisfactory during my stay.
John
United Kingdom,
May
2024
7.2/10
The hotel offers clean and updated rooms with all necessary amenities, making it unnecessary to pay extra for superior rooms. The service, though not consistently attentive, made the stay enjoyable overall. The location is convenient for reaching the city center and speed train station, but may not be ideal for holidaymakers. The dining options, especially the traditional Chinese food, were extensive, but the overall dining experience was below expectations. The facilities provided are adequate for a comfortable stay.
Rooms
8.0
The rooms are clean and up-to-date, providing all necessary amenities.
Service
7.0
The service was a bit under-trained but still contributed to a pleasant experience.
Location
8.0
The hotel is well located in the fast-growing city of Hangzhou, with easy access to the city center and speed train station.
Dining
6.0
The dining options included a variety of Chinese dishes, though the overall experience fell below expectations.
Facilities
7.0
The facilities provided are adequate for a comfortable stay.
Ron
United Kingdom,
April
2024
6.8/10
The hotel offers clean and tidy rooms at the 27th floor, near the subway, and with friendly staff. The service is friendly but seemed a bit undertrained. The location is convenient for reaching the city center and the speed train station. The dining options lean towards Chinese cuisine, with limited Western choices. Overall, a decent stay with some room for improvement.
Rooms
7.0
The superior rooms at the 27th floor were clean and tidy, in ok condition for the price paid.
Service
7.0
The staff was very friendly and professional, though they seemed a bit undertrained.
Location
8.0
The hotel's location is good, with easy access to the city center and the speed train station.
Dining
6.0
The dining options have more Chinese dishes than Western, and the Western food quality could be improved.
Facilities
6.0
The hotel facilities offer basic amenities and services.
Bryan
United States of America,
March
2024
7.8/10
The hotel offers clean and tidy rooms, near to the subway, with friendly staff. The rooms are well-maintained and come with all the necessary amenities; opting for superior rooms seems unnecessary. However, the location might not be ideal for holidaymakers. The dining options lean more towards Chinese cuisine than Western, although both types are available with varying quality. The hotel has convenient facilities and is centrally located in the fast-growing city of Hangzhou.
Rooms
8.0
The rooms are clean and up-to-date, providing everything you need. Opting for superior rooms may not be worth the extra cost.
Service
9.0
The service was brilliant, making our stay a wonderful experience with efficient staff knowledgeable about local attractions and amenities.
Location
7.0
The hotel is very close to downtown Hangzhou and within reach of the city center and speed train station. It is conveniently situated for exploring the city and accessing various facilities.
Dining
7.0
The dining experience offers a mix of American and traditional Chinese food, although the Western options may not be as high in quality compared to regional cuisine. However, there are plenty of delicious opportunities available.
Facilities
8.0
The hotel provides convenient facilities to ensure a comfortable stay.
Michael
United States of America,
March
2024
7.6/10
I had a pleasant stay at the hotel, with clean and tidy rooms, friendly staff, and a convenient location near the subway. The breakfast provided was a nice touch. However, the dining options were more Chinese-focused, and the Western cuisine fell below expectations. Overall, a good value for the price paid.
Rooms
8.0
The rooms were clean and updated, offering a comfortable stay.
Service
9.0
The service was very friendly and professional, with staff accommodating our needs well.
Location
8.0
The hotel's location is convenient, with easy access to the subway and a big shopping mall nearby.
Dining
6.0
The dining options leaned more towards Chinese cuisine, with the Western food quality lagging behind expectations.
Facilities
7.0
The hotel facilities were adequate for a comfortable stay.
Frank
United Kingdom,
February
2024
7.6/10
The hotel offers clean and updated rooms with all the necessary amenities at a reasonable price. The service was very friendly, although some staff appeared to be undertrained. The location is convenient for reaching the city center and train station, making it great for exploring Hangzhou. The dining options include delicious traditional Chinese dishes with limited Western choices. Overall, it's a satisfactory stay with good value for money.
Rooms
8.0
The rooms were clean and updated, providing all the essentials for a comfortable stay.
Service
7.0
The service was friendly, but some staff members seemed a bit undertrained.
Location
9.0
The location is convenient for accessing the city center and train station, perfect for exploring Hangzhou.
Dining
7.0
The dining options featured delicious traditional Chinese food with limited Western choices.
Facilities
7.0
The hotel offers satisfactory facilities for a comfortable stay.
William
United States of America,
February
2024
7.6/10
The hotel offers clean, updated rooms with all necessities for a comfortable stay and a varied breakfast. However, it's not worth the extra cost for the superior rooms.
Rooms
9.0
The rooms are clean, up-to-date, and equipped with all you need for a pleasant stay.
Service
8.0
The service was very friendly and accommodating to our needs.
Location
7.0
The hotel's location in the city center of Hangzhou provides easy access to the speed train station and city center for exploring. However, it may not be ideal for holidaymakers.
Dining
6.0
The dining options lean more towards Chinese cuisine, with limited Western choices.
Facilities
8.0
The facilities offered meet essential needs and add to the convenience of the stay.
Leslie
United States of America,
January
2024
7.4/10
The hotel offers clean and comfortable rooms with modern fixtures at a fair price. The friendly and accommodating service adds to the positive experience. The location is convenient for accessing the speed train station and city center but might be challenging for holidaymakers seeking more immediate attractions. The dining options, although more focused on Chinese cuisine, provide delicious choices. The facilities are satisfactory, catering to basic needs.
Rooms
8.0
The rooms are clean, tidy, and well-maintained, offering all necessary amenities.
Service
8.0
The service is very friendly and accommodating, enhancing the overall stay.
Location
7.0
The hotel's location is convenient for reaching the speed train station and city center, although not optimal for immediate holiday activities.
Dining
7.0
The dining experience, while more oriented towards Chinese dishes, offers delicious options for guests.
Facilities
7.0
The hotel provides basic facilities to meet guests' needs during their stay.
Convenient location for transportation
Limited dining options for Western cuisine
Peter
United States of America,
January
2024
8.2/10
Staying at this hotel was a delightful experience! The rooms were conveniently located near the subway and offered stunning views from the 27th floor. The staff was exceptionally friendly and helpful, making my stay even more enjoyable. However, the location might not be ideal for those seeking a holiday atmosphere in Hangzhou.
Rooms
8.0
The rooms were well-equipped, clean, and situated near the subway.
Service
9.0
I was impressed by the excellent service provided by the staff, especially their knowledge of the local markets and willingness to assist with any requests.
Location
7.0
The hotel's location is convenient for accessing the city center and speed train station with a short taxi ride. However, it may not be the best choice for holidaymakers looking for a more leisurely setting in Hangzhou.
Dining
8.0
The hotel's dining options, including the breakfast and lounge offerings, provided a pleasant culinary experience.
Facilities
9.0
The hotel's facilities were modern and well-maintained, ensuring a comfortable stay.
friendly staff
not ideal
Kenneth
United Kingdom,
January
2024
8.6/10
I stayed in a room at the 27th floor with advanced fixtures. The room was clean and updated, providing all the necessities, making it unnecessary to pay extra for superior rooms. The location of the hotel allowed me to explore Hangzhou easily, just a 10-minute taxi ride away from the speed train station and the city center. The dining options were diverse, offering American and traditional Chinese food, though leaning more towards Chinese choices. The service was exceptional, making my stay a wonderful experience with attentive staff. However, the hotel is not ideal for holidaymakers due to its city center location in the fast-growing Hangzhou city.
Rooms
9.0
My room on the 27th floor was clean and up-to-date with advanced fixtures, negating the need to pay extra for a superior room.
Service
9.0
I had a wonderful experience at the hotel, thanks to the excellent service provided by the staff.
Location
8.0
The hotel's location in the city center of Hangzhou was convenient for exploring, just a 10-minute taxi ride away from the speed train station and city center.
Dining
8.0
The dining experience offered a variety of delicious options, with more Chinese choices than Western ones.
Facilities
9.0
The hotel facilities were top-notch, offering everything needed for a comfortable stay.
convenient location
city center
Grace
United Kingdom,
January
2024
7.8/10
The hotel is conveniently located near the subway with friendly staff. The rooms, although similar to superior ones, are clean and tidy for the price. However, there's no significant difference to justify the extra cost.
Rooms
7.0
The rooms are clean and tidy, in ok condition for the price paid.
Service
9.0
The staff provided excellent service, knowing the local markets well and offering various amenities including room service, car hire, and laundry.
Location
8.0
The hotel is centrally located in the fast-growing city of Hangzhou, making it easy to reach the city center and the speed train station.
Dining
8.0
The dining options include more Chinese dishes than Western ones, catering to diverse tastes.
Facilities
7.0
The facilities are adequate for a comfortable stay.
Robert
United Kingdom,
January
2024
7.4/10
I enjoyed my stay at the hotel. The staff was friendly, the rooms were clean and tidy, and the location was convenient for exploring Hangzhou. However, the dining options were limited, and calling a taxi was sometimes challenging.
Rooms
8.0
The rooms were clean and tidy, in ok condition for the price asked. I appreciated being near the subway and having friendly staff.
Service
9.0
The staff provided brilliant service and were knowledgeable about the area. Their excellent service made my stay more enjoyable.
Location
7.0
The location was good, with easy access to the speed train station and city center. However, it may not be ideal for holidaymakers as calling a taxi was sometimes hard.
Dining
6.0
The breakfast had more Chinese options than Western, and the quality of the Western food was not the best. The home-grown organic fruits were a nice touch.
Facilities
7.0
The hotel offered a range of facilities which added value to the stay. However, improvements could be made in the dining options.
Joe
United States of America,
September
2023
6.8/10
I found this hotel to be a mixed experience. The rooms were clean and tidy, but the condition for the price asked was just okay. The food at the 27th floor offered some nice views, but there were more Chinese options than Western, and the Western food was mostly bad.
Rooms
7.0
The rooms were clean and tidy, although the condition was just okay for the price.
Service
6.0
The service seemed a bit under-trained, but I was impressed by the excellent service of the staff.
Location
7.0
The location was not ideal for holidaymakers, but it was good with a 10-minute taxi ride to reach the speed train station and city center.
Dining
6.0
The dining experience had American as well as traditional Chinese food, but the Western options were not great.
Facilities
8.0
The hotel offered room service, car hire, dry cleaning, housekeeping, laundry, welcome drink, and happy hour.
J.
United States of America,
September
2023
8.0/10
I had a great stay at the hotel with clean and tidy rooms, although they were similar to the superior rooms, making it unnecessary to upgrade. The service was very friendly and professional, enhancing my overall experience. The location was convenient with easy access to the city center, but not ideal for holidaymakers looking to explore Hangzhou. The dining options leaned towards Chinese cuisine, with limited Western choices. Overall, a positive experience with some room for improvement.
Rooms
8.0
The rooms were clean and updated.
Service
9.0
The service was amazing.
Location
7.0
The hotel is in the city center of the fast-growing Hangzhou city.
Dining
8.0
The dining had more Chinese options than Western, but it was delicious with various opportunities.
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